Ethics and Compliance

Conduct guides human beings in their decisions, establishing rules for the relationship between people. The exercise of good conduct is essential in the workplace.

We work so that our business is always conducted in an integral manner, in line with the internal procedures and legislation applicable to the branches of activity.

The commitment to integrity, built throughout our history, results in the trust of our employees, customers, service providers, suppliers, financial entities, government and the community in general.

We believe that, by acting in compliance, we promote the awareness of the audiences that interact with our people, strengthening the culture of integrity and contributing to a better future for all of society.

Our Code of Conduct brings together a set of principles to be followed by all those who, directly or indirectly, are related to the company.

It is a way of reinforcing our values towards our employees and partners (stakeholders).

We have a Compliance area that guides and supervises the group's actions in line with the Code of Conduct, in addition to managing the Complaints Channel.

We also have a Conduct Committee responsible for defining the premises of ethical deviations, in order to ensure the integrity and sustainability of our business.

Respecting people is, above all, listening to what they have to say and taking effective actions to be in a great place to work. It's up to us!

Do you know of any situation of misconduct, such as moral/sexual harassment, fraud, drug use, non-compliance with standards, discrimination or others? Make your statement!

We have partnered with Contato Seguro, a leading company in the country in ombudsman services, to receive confidential and anonymous through our Complaints Channel.

Exclusive website with various information, frequently asked questions and fields for holding demonstrations:

- 0800 phone available 24 hours (also weekends and holidays), with free calls and specialized service;

- Contacto Seguro app to carry out and monitor the reports;

- Receipt of a protocol to follow the progress of your report on the website, in a totally secure manner.